Response Time
Our support team is available to help with questions, account-related issues, technical concerns, or general feedback. Contact us by email, phone or live chat and we’ll aim to respond quickly with clear, practical guidance. Whether you need help with verification, deposits and withdrawals, or bonus terms, we can walk you through each step. We focus on fast, helpful replies so you can get back to playing our featured slots and live games. Response times vary by channel and verification.
| Department | Contact |
|---|---|
| Customer support (accounts & technical) | [email protected] (24/7 email support) |
| General enquiries (marketing & corporate) | [email protected] (Mon-Fri response) |
| Affiliate enquiries (partner programmes) | [email protected] (response within 48h) |
| Phone (Canada) | +1 416 523 8941 (voice & SMS) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires supporting documents or explanations. Please include a clear subject line and provide up-to-date contact details to help us process your request without delay. Attach any relevant files and mention the account username or reference number so our team can respond accurately and promptly.
Submit your enquiry
Response Time
Support response times: most inquiries are answered within one business day. Simple questions often receive a reply the same day, while more complex cases, such as verification, payment or account investigations, may take longer depending on their nature. We’ll keep you updated by email and aim to resolve issues as quickly as possible.
Feedback
We welcome your feedback, suggestions or ideas to improve the website. Your input is reviewed carefully by our team and used to shape updates to the service, promotions and user experience. Please tell us what works, what doesn’t, or what you’d like to see; every comment helps us make the site better for players across Canada.